COVID-19 Update

Last updated: March 25, 2020

Here's what you need to know

At Hireavilla, the health and safety of our guests, homeowners, and employees is our number one priority. To protect against the spread of coronavirus (COVID-19), our support systems are more important than ever.Please refer to this page to learn more about our updated policies and procedures so you feel 110% supported.

Hireavilla task force

We have established a task force that is actively monitoring the situation around COVID-19. Our task force meets daily and is taking action to support the safety of our guests, homeowners, employees, and communities.

Guest reservations

To minimize person-to-person contact, many of our Villas are equipped with smart locks or lockboxes, letting you check in and check out without interfacing with staff. We also offer a variety of standalone,private vacation Villas with no shared amenities.

Changing or cancelling an upcoming trip

While our mission is to provide guests with exceptional vacation experiences, we understand that many other important factors might affect your decision to travel right now. We encourage you to consultcurrent travel advisoriesfor any concerns about traveling.

In addition to serving our guests, we represent a network of local communities and homeowners who depend on our consistent and reliable policies. We recognize that the current circumstances have a significant impact on everyone involved. Know that we have taken every step to adopt more flexible policies at this time.

Your quickest cancellation option is toget 100% of your reservation cost as credit for a future stay.You can claim your credit in less than a minute and use it at any Hireavilla home when you're ready to travel.

Additional options

Under the updated policies currently in place, you have the following options:

Change your reservation to another Hireavilla home in any location (with no change fee).

Note: if the new reservation cost is higher, you’ll be asked to pay the difference.

Call for your reservation in exchange for 100% credit (with no change fee), as notedabove.

If your reservation check-in date is 30 or more days from today, cancel for a refund minus the booking fee and associated taxes in accordance with ourstandard cancellation policy.

Please check our cancellation policyto see cancellation options for your specific reservation.

We’re here for you. Our Customer Experience team is prepared to answer your questions and can be reached any time at +91 865500 2828 orinfo@hireavilla.com.If you couldn't vommect through call , we advise you to email rather than calling if your reservation is more than 30 days away.

Updated housekeeping standards

Between each stay in a Vacasa home, our professional housekeeping teams are taking extra precautions to mitigate the spread of coronavirus. Our local cleaning and maintenance teams have deployed enhanced cleaning procedures, in line withWorld Health Organization(WHO) andHealth and Safety Executive(HSE) recommendations, across all of our regions, offices, and homes.

Use of bleach

We are leveraging expanded cleaning measures, including sanitizing high-touch surfaces and introducing bleach-based cleaning solution, bleach-based wipes, and hand sanitizer to our housekeeping supplies where available. We are doing our best to keep everything in stock, as supplies are fluctuating globally.

Homeowner support

We’re here to answer any additional questions our homeowners may have about Hireavilla efforts to combat the spread of coronavirus. If you own a vacation rental managed by Hireavilla and you want to get in touch with us, please contact +91 865500 2828 orhireavilla@gmail.com . (If you are a guest, please call +91 865500 2828 or emailinfo@hireavilla.in

Safety recommendations

The best line of defense against coronavirus is taking measures to avoid exposure. These are the a few of the most effective preventative measures we can all practice:

Wash your hands frequently with soap—and for at least 20 seconds.

Use hand sanitizer if you do not have access to soap and water.

Avoid touching your face.

Avoid contact with sick people, and stay home and seek medical attention if you feel ill.

Read theCDC recommendationsfor further information.

What should I do if I am exposed to coronavirus during my stay?

Please contact us if you feel you were at risk of exposure during your trip, so we canhelp you and take necessary precautions to protect future guests and employees. Our Customer Experience team can be reached at +91 865500 2828 or via email atinfo@hireavilla.in

Here for you

Our thoughts are with you during this time, and we want to do our best to support you.We are continuing to closely monitor this situation as it develops. We'll update this page as new information becomes available.

Questions?

We're here for you. Call +91 865500 2828 to speak with our Customer Experience team.